Ensuring your organisation's commercial objectives are at the fore of your transformation.
Understanding who your customers are and what value drivers influence their purchase decision.
Ensuring the systems, processes, people, and communications deliver powerful CX.
Monitoring & evaluation of your CX assets to ensure that your investment achieves the right return.
Ensuring your organisation remains flexible to changes in the marketplace.
The founder of Tiny CX, Tom holds a Master of Business (Marketing) and is a prestigious 30 under 30 winner in Australia for his work as a strategist. Tom is the creator of the CX framework and is a speaker, author, and educator in Customer Experience.
With 5 languages, 2 degrees, and several succesful product launches under her belt, Mila has a proven record of being able to meet even the most audacious of targets. A skilled product & project manager, Mila's facilitation of your audit will have you wondering how to poach her for your own team.
The audit provides focus as to where your brand can create the most impact in its customer experience. Without it, you increase the risk of project wheelspin and cost blowout.
The audit process usually takes five weeks.
We provide online courses to teach you the CX framework that we use to audit your organisation. You can access those courses here.
The audit process is just the beginning, and its output gives you a clear set of objectives as to how you can improve your organisation's CX.
You are provided with a summary of your organisation's CX health via a RAG (red, amber, green) report, which highlights what needs to change in order to optimise your offered customer experience.
In addition to this, we also provide a list of recommended projects that will facilitate this transformation.
Approximately 1/4 of our audit clients use us post-audit to help in the facilitation of their customer experience transformation.
The outputs of our audits are designed to come with no handcuffs, meaning that they can be understood and actioned without Tiny CX.